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Cancellation and Refund Policy

Last Updated: October 2026

This policy explains how you can cancel a KELZIX service and when you get your money back. It applies to payments made to KELZIX TECHNOLOGIES PRIVATE LIMITED (CIN: U62011TS2026PTC220384) for RegBook (online logbook software) and for KELZIX Cold Monitor (cold chain monitoring hardware and service). They are separate products. It should be read with our Terms and Conditions.

1. RegBook (online logbook software)

1.1 Free trial

Every new RegBook account starts with a 14-day free trial. No payment is taken during the trial. If you do not buy a plan, the account becomes read-only when the trial ends: your records are kept and you can still view and export them.

1.2 7-day money-back guarantee

  • RegBook plans are paid yearly, in advance.
  • If you are not satisfied, you can cancel within 7 days of payment and receive a full refund, including GST.
  • The account owner can request it in RegBook under Billing → Refund, or by writing to [email protected] from the account owner's email address.
  • We issue a GST credit note for every refund.
  • After a refund the account returns to read-only. Your records are not deleted.

1.3 After 7 days

After the 7-day window, payments are not refundable, either in full or for the unused part of the year. Your plan stays active until the end of the year you paid for.

1.4 Renewal

RegBook does not renew automatically and does not store your card. We email you before your plan ends. If you do not renew, the account becomes read-only and your records are kept.

2. KELZIX Cold Monitor (cold chain monitoring)

KELZIX Cold Monitor is provided as hardware-as-a-service under a written service agreement. KELZIX keeps ownership of all hardware.

  • Before installation: if you cancel before our team installs the hardware, any advance you paid is refunded in full.
  • If we cannot install: if KELZIX cannot complete the installation for any reason on our side, any advance you paid is refunded in full.
  • After installation: you may cancel by written notice as set out in your service agreement. Fees already paid for a billing period that has started are not refunded, unless your service agreement says otherwise.
  • Hardware return: on cancellation, the hardware must be returned in working condition within 15 days, as set out in our Terms and Conditions.

Where your signed service agreement differs from this section, the service agreement applies.

3. Failed or duplicate payments

If money was taken from your account but the payment failed, or you were charged twice for the same order, write to [email protected] with the payment date and amount. The extra amount is refunded in full.

4. How refunds are paid

  • Refunds go back to the original payment method (card, UPI, net banking or wallet), through our payment partner Razorpay.
  • We start the refund within 2 working days of approving it.
  • The money usually reaches your account within 5–7 working days, depending on your bank.
  • We do not charge any fee for a refund.

5. Contact

For cancellation or refund requests:

KELZIX TECHNOLOGIES PRIVATE LIMITED
Registered Office: 203, 2nd Fl Suite 406, SBR CV Towers Sec 1, Madhapur, Shaikpet, Hyderabad – 500081, Telangana, India
Email: [email protected]
Phone: +91-9747668446